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Medical Answering and Reception Service

HIPAA Compliant Answering Services for Medical Offices

Our HIPAA-compliant answering services is a specialized answering solution, designed to handle communications for different medical facilities. We help offices, clinics, private practices and so on with the utmost attention to protecting patients’ information. Our services follow all the protocols to comply with the HIPAA (Health Insurance Portability and Accountability Act). It regulates how sensitive health-related data is managed.

A physician answering service supports healthcare professionals by managing patient calls as if we are sitting behind your clinic’s front desk. Doctors answering service solutions have the simplest way to schedule appointments, relay urgent messages, and provide important information. Your staff will also have more time to dedicate to your in-house patients and
provide them with the attention they deserve.

The main benefit of using doctors’ answering service is improved patient care. Meaning, your patients can reach out to you without risking their privacy. Physician answering service also greatly reduces the workload for office staff. It helps physicians focus on their practice rather than attending to administrative tasks.

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benefits

Why a Modern Healthcare Answering Service Benefits Your Practice

A modern answering service tailored for doctors’ offices is an essential solution for improving patient communication and practice efficiency. These services go beyond basic call handling, offering customized features that address the unique needs of healthcare providers. Patients receive timely support while office staff and physicians can focus on delivering quality care. Here are the key benefits your practice can enjoy:
Eliminate Missed Calls
Never worry about missing incoming calls from patients ever again. A modern answering service ensures every patient has the opportunity to book appointments or receive prompt assistance from dedicated reception staff.
Enhance Doctor-Patient communication
With every call handled professionally and attentively, patients feel heard and valued. You can trust that each case is managed with the utmost care and respect.
Customizable Call Protocols
Customized protocols ensure that the answering service reflects your practice’s standards and values, providing a seamless extension of your team.
Reduced Staffing Costs
Outsourcing your call management needs can significantly cut expenses associated with hiring, training, and maintaining in-house administrative staff.
Streamline Appointment Scheduling
Physician answering service efficiently manages bookings, optimizing your schedule and reducing gaps to maximize productivity and patient satisfaction.
Ensure HIPPA Compliance
Answering services adhere to strict privacy protocols to safeguard patient information, giving you peace of mind that your practice meets regulatory requirements.
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Medical Answering Service Solutions

Medical answering services offer a variety of solutions tailored to the unique needs of healthcare providers. These services ensure seamless patient communication and uninterrupted support, even during the busiest times or unexpected closures.
Primary Types of Medical Answering Services:
  • Daily Overflow Coverage. When your in-house staff is overwhelmed or call volumes exceed capacity, overflow calls are seamlessly routed to your medical answering service provider. This ensures no patient call goes unanswered, helping you maintain excellent communication and patient satisfaction. Our dependable medical office answering service is an essential tool for handling such situations efficiently.
  • Full Coverage. Whether it’s a holiday, sick day, or after-hours closure, full-coverage answering services allow your patients to book appointments and receive assistance any day of the year. This type of answering service for healthcare solutions ensures that every call is handled with care, providing the uninterrupted service your patients expect and deserve.
A medical answering service does more than just answer calls—it supports your practice by enhancing efficiency and improving patient care. With customizable solutions, these services manage every type of patient inquiry, streamline appointment scheduling, and adhere to HIPAA-compliance standards.
OUR STAFF

A Word From Our Staff

Caring for our patients, supporting our healthcare workers, and making a positive difference in seamless patient care – it’s all in a day’s work for our dedicated team. Hear from one of our team leaders on what makes working at MD Agility such a fulfilling experience.

Why Select MD Agility for Answering Your Clinic Calls?

With over a decade of experience, MD Agility is a trusted partner for healthcare providers across the USA and Canada. We specialize in professional call answering services that seamlessly integrate with your practice, ensuring every patient receives the care and attention they deserve.
What Sets MD Agility Apart?
    • Multilingual Support: Our team of professionals supports over 10 languages, making healthcare more accessible and inclusive for diverse patient communities.
    • Extensive Experience: Having served over 250 physicians, our medical call service is designed to meet the unique needs of medical practices, from family doctors to specialists.
    • Modern Technology: Using advanced tools, including physician-initiated EHR messages, we provide secure, HIPAA-compliant communication that prioritizes patient privacy and professionalism.
    • Streamlined Workflows: We reduce your office staff’s workload while maintaining your practice’s high professional standards. From handling routine inquiries to managing urgent patient needs, we deliver efficient and reliable service.
    • Virtual Medical Assistant: Our virtual assistant solutions help streamline administrative tasks, saving you on staffing costs without compromising quality or patient satisfaction.
The MD Agility Advantage
Choosing MD Agility means partnering with a team that truly becomes an extension of your practice. Whether it’s enhancing patient communication, scheduling appointments, or managing urgent inquiries, we are committed to providing personalized solutions that fit your clinic’s needs. If you’re ready to improve patient communication and free up time for what matters most—caring for your patients—connect with MD Agility today and experience how our medical call service and medical answer service can transform your practice!
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SERVICES

A Complete Solution for Your Busy Practice

MD Agility will customize our services to your office needs. Whether you are a
solo practitioner or part of a larger multi-provider clinic, we have the expertise
and resources to provide customized solutions that will help streamline your
operations and improve patient care.

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Outbound Patient Calls

Calling patients with recalls and messages as per physician requests.

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Fax Management

Ensure that each fax is promptly uploaded to patient’s chart for quick access.
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Answering Incoming Calls

Answering patients calls, scheduling appointments, and/or sending messages through current EMR to appropriate office staff.

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Preventative Care

Assisting your practice to assure patients don’t miss important appointments.
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Referral Booking

Our reception team will contact every new referral received within the same business day.
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Insurance Verification

Verifying patients' health insurance by confirming eligibility, coverage details, and policy status to ensure a smooth and efficient billing process.

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Medical Virtual Receptionist

Remotely manages calls, appointment scheduling, insurance verification, and patient inquiries, ensuring efficient and professional practice operations.

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Testimonials

Hear What Our Clients Have to Say

Thanks to MD Agility’s guidance and detailed monthly reporting, we have made many key improvements to our office. We would recommend the service to all our colleagues.
Cardiologist
Cardiologist
All of their medical admins are well-received and trained to do the work thoroughly. Their staff works efficiently therefore patients complaints about busy phone lines have decreased significantly.
Family Physician
Family Physician
I would highly recommend MD Agility to all physicians and clinics for smooth and efficient running of your practice.
family PHYSICIAN
family PHYSICIAN
MD Agility staff answer our phone lines, reducing phone wait times for patients and reducing the administrative burden on my front desk staff so we can concentrate on in-office patient needs and maintain smooth patient flow.
family PHYSICIAN
family PHYSICIAN
They are always checking in with us to make sure we are happy and to see if they can do anything to enhance their services. With the growing population, this service is a MUST. Our office would highly recommend MD Agility.
family PHYSICIAN
family PHYSICIAN
Calls are answered promptly, professionally, and the quality assurance aspect is outstanding! If an issue arises, they are very quick to rectify the situation. We would highly recommend MD Agility.
Respirologist
Respirologist
The service offered at MD Agility is incredibly professional, reliable and organized. The team at MD Agility have gone above and beyond to help assist with my busy psychiatric practice. Due to MD Agility, I experienced a seamless transition when I opened my own practice. I highly recommend their services.
Psychiatrist
Psychiatrist
MD Agility picks up the slack by managing patient recalls, physician messages via the EMR, scanning reports and issuing referrals. I don't know how we managed without a service like this all these years. A MD virtual office seems to be the way of the future!"
family PHYSICIAN
family PHYSICIAN
MD Agility has made a tremendous impact to our efficiency and significantly improved our customer service. It has also reduced the stress on our medical administrators and allowed them to focus on critical patient facing tasks with the multi-tasking pressures. They are professional and responsive and are an integral part of our practice and I would highly recommend them.
Internal Medicine
Internal Medicine
We are a busy internal medicine and nephrology practice that receives about 500 calls a day. We have utilized several call centers and by far MD Agility has superseded our expectations. The staff and supervisors are easy to train, easy to work with and our patients love them.
Internal Medicine Specialist
Internal Medicine Specialist

Medical Answering Service FAQs

See all our FAQs below.
LEARN MORE

An answering service for a doctor’s office is a professional service that manages incoming patient calls, schedules appointments, and relays urgent messages to healthcare providers. It ensures that patients receive timely assistance, even after business hours, improving patient care and operational efficiency.

The cost of an answering service varies based on factors such as service features, call volume, and hours of availability. Pricing models typically include per-minute or per-call rates, with monthly packages ranging from budget-friendly basic plans to premium services with comprehensive features.

An answering machine is a device that records messages from callers when no one is available to answer the phone. In contrast, an answering service involves real people handling calls, providing personalized assistance, taking messages, and responding to urgent requests, ensuring a more professional and interactive experience.

An answering service provides several benefits for medical practices. It ensures that no patient calls go unanswered, improving communication and accessibility. By handling appointment scheduling and urgent messages, it allows healthcare providers to focus on patient care rather than administrative tasks. Additionally, outsourcing call management helps reduce staffing costs while maintaining professionalism and efficiency. A medical answering service also ensures HIPAA compliance, protecting sensitive patient information and giving providers peace of mind.

A good medical call answering service should be HIPAA-compliant, staffed by trained professionals, and capable of handling patient calls with care. It should streamline appointment scheduling, manage urgent messages efficiently, and offer customizable protocols to fit your practice while reducing staffing costs.

A complete solution for your busy practice.

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